Smile, you’re on stage!
Malcolm Gladwell, in his book Blink, says that “we learn by example and by direct experience because there are real limits ... Read More
Networking, the new customer service
What is the difference between mediocre customer service and great customer service? This question has been asked and discussed ad nauseum ... Read More
The secret to working smarter, not harder
I am sure you have heard the saying “If you want something done properly you have to do it yourself”. Have ... Read More
Are your employees sabotaging your business?
Within the first 21 days of starting in your business, how vulnerable are new appointees? Can you, with absolute certainty ... Read More
Work, love it or hate it?
Why is it that when you hear the word “work” your reaction is either “oh crap, I have to work” ... Read More
Stop bothering me. I’m trying to market my business!
One of the biggest goals within any business is to increase customer acquisition and retention. Right? Right. You just need ... Read More
Are you a people pleaser?
Are you a people pleaser? Do you say “Yes, no problem” when someone asks you to do something, but in your ... Read More
What do you bring to the world?
What is your centre? What do you bring to the world? If you ask yourself these questions what is your first ... Read More
What would your replacement do?
Many of us have gone through a phase of being in a slump or disengaged at work. Your routine gets, well, too routine. In ... Read More
What it takes to be a great leader
This is definitely one for the leadership development tool box. Roselinde Torres asks some truly dynamic questions in this talk ... Read More