Be mindful of what you don’t measure
Peter Drucker famously said that what gets measured, gets managed. I often hear this when working with different business owners ... Read More
Let’s get back to business basics
To stand out and be seen in today’s business world, sometimes we can feel pressured to spend a lot of time, money ... Read More
Toxic teams result in toxic customer engagement
There are certain stores and restaurants that I really enjoy going to, and there are others that I avoid like ... Read More
Networking, the new customer service
What is the difference between mediocre customer service and great customer service? This question has been asked and discussed ad nauseum ... Read More