If you ask a business owner if they have a communication strategy, most will say that they do. A strategy where they can communicate directly with their customers and maintain their brand presence ...

Have you ever had a conversation with someone to then discover at a later stage that what you had said in that conversation was completely misconstrued? Why does miscommunication happen? Well there...

I was at a networking dinner the other evening and seated next to me was a young lady fresh out of university. Half way through the evening she asked me a really interesting question. “What are the...