What is your customer retention strategy? That’s the plan you have in place to retain your customers. That’s the plan you have in place which delivers on the promises you made when you acquired the...

I was at a networking dinner the other evening and seated next to me was a young lady fresh out of university. Half way through the evening she asked me a really interesting question. “What are the...

A friend of mine who works from home, tells me that she always makes sure to wear shoes when walking into her home office. Her wearing shoes, or how she was presented wouldn’t make a differenc...