What is your customer retention strategy? That’s the plan you have in place to retain your customers. That’s the plan you have in place which delivers on the promises you made when you acquired the...

Towards the end of last year we decided to get some work done in our garden. Ensuring we got the right business in to do the work, we did our due diligence, well we thought we had, by chatting with...

When I meet business owners the conversation most often turns to them sharing their business vision, their why, and their business focuses. I’m a coach, I ask questions, it happens. However, there...

To stand out and be seen in today’s business world, sometimes we can feel pressured to spend a lot of time, money and energy on marketing, brand awareness and trying to shout louder than&...

One of the biggest goals within any business is to increase customer acquisition and retention. Right? Right. You just need to walk out your front door or simply open your eyes and you are bombarde...