Whether you love it or hate it, networking plays a role within your business, either a significant one or a minor one. It’s just part of the gig. Over the past year I’ve seen a number of “experts” ...

Some people have a lot more confidence when selling their wares than others. They have a natural ability to build trust and can seamlessly, without making the situation feel awkward, convince anyon...

I was at a networking dinner the other evening and seated next to me was a young lady fresh out of university. Half way through the evening she asked me a really interesting question. “What are the...

What is the difference between mediocre customer service and great customer service? This question has been asked and discussed ad nauseum over the years and when broaching the subject of cust...