What is your customer retention strategy? That’s the plan you have in place to retain your customers. That’s the plan you have in place which delivers on the promises you made when you acquired the...

“I get quite anxious when a certain employee arrives at work in the morning, as I never know what to expect. A happy, motivated team member or a grumpy individual who the customers will complain a...

What is your organisation’s leadership development acceleration plan? What programme is your business establishing to ensure that you capture the right talent to grow and develo...

A question which has stuck in my head forever, thanks to an old boss of mine, “Do you have the right people, in the right seats on the bus?” has over the past couple of weeks come up in c...

When last did you check that the skills you possess are the skills you are utilising in your current job? Or, are you winging your way through your daily tasks with a very basic skill set and wonde...