A sense of belonging is a deep intrinsic need within all of us. As human beings we cannot permanently operate solo or if we do, eventually we can find it isolating, lonely or demotivating. We insti...

What is your customer retention strategy? That’s the plan you have in place to retain your customers. That’s the plan you have in place which delivers on the promises you made when you acquired the...

My first tertiary qualification was achieved at the Cape Technikon Hotel School in Cape Town. I spent three years learning about how to run hotels and restaurant operations. I loved my time there, ...

Picture it. A cafe in Auckland CBD. Two business owners sitting at a table having a coffee and a discussion. Jack: “Thank you so much for meeting me today, Simon. I know you are a busy man, so I a...

Many years ago I worked with a CEO who always spoke about how dangerous it can be to have “holy cows” in a business. To clarify, in the Hindu faith, cattle or cows are seen as a sacred symbol of li...

When talking to business owners one topic that often comes up in conversation is their employees. They will either gush about how fantastic they are or they will vent about how frustrated they are ...

Building resilience, our ability to adapt to change and to be flexible when faced with uncertain situations and unsettling environments can regrettably not be learnt and perfected during times of c...

If you ask a business owner if they have a communication strategy, most will say that they do. A strategy where they can communicate directly with their customers and maintain their brand presence ...