Do we ever stop learning? Most people would agree that no, we don’t. So if we believe that we should be continuously learning, should we not always be open to opportunities for ...

Over the past few months I have been doing  extensive research on Emotional Intelligence. I find the subject matter fascinating and rich with so many lessons which, if you follow them, wi...

Everyday we are bombarded with bigger, better and cooler ways of doing stuff and achieving our goals. Better ways to run, meditate, cook or market our businesses to become gazillionnaires. Everyone...

Have you ever experienced disappointment? That sinking feeling in the pit of your stomach, when your hopes seem to evaporate into thin air? Most of us have been disappointed, and the...

Sorry to disappoint you, but there is no big secret to being motivated. There is no magical formula, expensive pill or exotic herbs you can take. Yes, you might attend a motivational talk or read a...

Malcolm Gladwell, in his book Blink, says that “we learn by example and by direct experience because there are real limits to the adequacy of verbal instructions”. To illustrate this poin...

What is the difference between mediocre customer service and great customer service? This question has been asked and discussed ad nauseum over the years and when broaching the subject of cust...

They say that human beings are creatures of habit.  Whether we are content or dissatisfied with our current situation, we generally stick with the status quo. It takes a huge amount of ef...